Refund & Return Policy
Returns & Exchanges
Because all products are custom-made to order, we do not accept returns or exchanges due to:
- Incorrect size selection
- Change of mind
- Ordering the wrong colour
- Buyer’s remorse
Please review size guides carefully before purchasing.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery.
Include:
- Order number
- Clear photos of the issue
- A brief description
We will evaluate the issue and arrange a replacement or refund if eligible.
Claims Window
All claims must be submitted within 30 days of delivery, in accordance with our fulfillment partner’s policies.
Lost Packages
If tracking shows delivered but you have not received your package, please:
- Check with neighbors or building management
- Contact your local carrier
We are not responsible for packages marked as delivered by the carrier.
If your package is lost in transit (not marked delivered), please contact us and we will assist with a claim.
Order Changes & Cancellations
Orders may be cancelled within 4 hours of purchase. After that, production may already be in progress, and cancellations cannot be guaranteed.
Refund Processing
Approved refunds will be processed back to your original payment method within 5–10 business days.